FAQ
Q: How close to the beach are the apartments?
A: Very close – it is only about 50 metres. Direct access to the sea front and beach is via a footpath leading from our quiet private road.
Q: What time can we arrive on our first day? What time must we leave?
A: The apartment will be ready any time after 3.00 p.m. on the day of your arrival. Please ensure you vacate the property by 10.00 a.m. Late check outs are by arrangement only.
Q: Is there car parking at the property?
A: Yes, we have our own private parking spaces at the front of the property. 1 space per apartment.
Q: Do we need to bring our own bed linen and towels?
A: No, we provide all bed linen. This will be clean and freshly laundered when you arrive. If you are staying for more than a week, we will provide a change of bed linen after the first week. Each guest will be provided with one set of towels (one bath and one hand towel).
Q: What about beach towels?
A: We do not provide beach towels and would prefer that ours are not taken to the beach, so please bring your own.
Q: Do I need to bring shampoo, toilet rolls etc?
A: We provide a complimentary toilet roll for all bathrooms/shower rooms as well as hand soap. You will probably wish to bring your own supply of bath/shower soap and shampoo and buy some more toilet rolls for the duration of your stay.
Q: Are there laundry facilities?
A. There is a laundry room equipped with a washer/dryer which guests are welcome to use.
Q: What facilities are there in the kitchen?
A: There is an electric hob, electric oven, fridge and a microwave. We provide all the usual cutlery, plates, glasses, pans etc. Tea towels and washing up liquid are also provided. There are dishwashers in all apartments.
Q: Is there a television?
A: Yes, there is a smart TV and DVD player in all apartments. They all receive the current digital Freeview channels.
Q: Is there internet access?
A: Yes we provide free Wi Fi connection via our wireless router. Mobile phone reception is a bit patchy in Ventnor.
Q: Is there a games room?
A: No, but we do provide a selection of board games and children's toys. We also provide books and magazines for guests to borrow.
Q: Are the apartments centrally heated?
A: Yes we have central heating in all apartments with hot water on demand. This is included in the rates. We also have heated towel rails in the bathrooms.
Q: Is there disabled access to the apartments?
A: No. Unfortunately the building is built into the hillside and therefore there are lots of steps to all apartments. It is not suitable for anyone with mobility problems. Please see our access statement for further details.
Q: Will we be able to shop for food?
A: Yes. The Co-op and Tesco supermarkets are generally open until around 10 pm. (4pm Sunday). Each apartment will have a supply of tea, coffee, milk and biscuits to make that much needed cuppa on arrival. Some supermarkets will deliver to Salty Holidays.
Q: Is there a cot or high chair at the property?
A: We have a range of travel cots/high chairs etc. Please let us know when you book what you require, so we can put them in place before you arrive. Please note: we do not provide bedding or bed linen for the travel cots. Bed guards are also available for the bunk beds.
Q: Do the apartments have any additional sleeping?
A: The ‘bed capacity’ of each apartment is as stated in this website. The sea view apartments have American style pull down wall beds which are full size doubles that you can leave made up with bedding and simply push back against the wall inside a cupboard when not required.
Q: Who do you recommend for ferry crossings?
A: It depends on where you are travelling from as its only about 10 mins difference in driving times on the island but the crossing times are faster with Wightlink. We have trade accounts with both ferry companies and can often get a discounted rate. Please enquire if you wish us to include the ferry cost in your booking. Its worth shopping around for promotional deals. Saturdays in school holidays are usually an expensive time to travel and its cheaper after 5pm.
Q: Are there instructions and details at the apartment if we have questions after we arrive?
A: Yes, there is a comprehensive information pack which we will send you with the arrival details, this should answer any questions you may have. It also contains details of emergency phone numbers.
Q: Do I need a car to get around Ventnor?
A: No. The apartments are ideally located within easy walking distance of all the shops, cafes, restaurants/pubs in Ventnor. It is also close to the beach. If you want to explore further afield a car is useful, although not essential, as there is a good bus service to many destinations.
Q: Are you able to smoke in any of the properties?
A: No, all of our properties are non-smoking.
Q: Do you allow pets in the properties?
A: Pets are welcome by prior arrangement in apartments 5, 6 & 7.
Q: Are dogs allowed on the beach at Ventor?
A: Dogs are allowed on the esplanade, but not on most of the beach at Ventnor during peak season (1st May - 30th September). They are allowed on the beach at bonchurch. There are fantastic walks right from the esplanade in Ventnor. The council website provides details of where they can and can't go.
Q: What forms of payment do you accept?
A: We currently accept a cheque payable to "Salty Holidays Ltd" or a banking transfer to our Salty Holidays Ltd Account. Sortcode 09-01-28 Account Number: 28620362. We also accept cards via Paypal.
Q: What is your cancellation policy?
A: Our cancellation policy is detailed in our Terms and Conditions.
